We spend a good portion of our daily work routine drinking coffee and correcting debt collectors who’s parents, mentors and compliance officers were unsuccessful in teaching them any values and manners. If life has ever happened to you, which is to say if you are like most Americans, then you have, most likely, had the unpleasant experience of having to have dealt with a rude, over-bearing and obnoxious debt collector at some point in time.
Earlier this year, a debt collector, consented to do something, which is very rare in the debt collection industry, when they agreed to do an honest insider interview, with the stipulation that their identity could not be publicly revealed. Thought I would share some quotes, from the interview, along with some other debt collector information and links on the subject while having a cup, or two, or three.
“We are going to do whatever it takes to continue to try and be successful. We need to eat. It’s a numbers game.”
“It’s not like we violate everyone we deal with.”
“Selling it off for half of what you paid for it is a loss. We are not in business to take a loss.”
“We’re looking to make money. We’ll do whatever it takes to make that money.”
“We are not people who give up easily.”
Truer words were never spoken about the debt collection industry than those contained in that last quote. No debt collectors are not people who give up easily. Just watch this ABC news story to see just how far some debt collectors will go in trying to collect a debt: Debt Collectors Gone Wild
Another video clip shows the ABC news story was, unfortunately, not an isolated incident: More Debt Collectors Gone Wild
Unfortunately, there is a lot of misinformation (wrong information given because they believe it to be true) and disinformation (wrong information given to intentionally mislead others) about different things consumers can do themselves to eliminate their debt collector problem. One good example of that is the advice that a consumer can simply send the debt collector a “cease and desist” letter and the debt collector will go away. Here is another quote, from the debt collector interview, which may shed a little debt collection industry insider light on that subject:
“Well, if a debtor writes me a letter to cease and desist. I’m pretty much going to throw it away. Its my business to collect their debt and, damn, if everyone sent me one of these letters I’d be out of business. So I don’t pay much attention when a debtor sends it to me.”
Lots of people ask us how we are able to get great collection removal results when the average consumer can’t and I think this last debt collector quote answers that question pretty well:
“If there was not money involved they would have to have a justified – and I mean a justified – legal position or something like an accurate portrayal of what we were violating and some kind proof to back it up.”